Terms

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Shipping Policy - UK

1.1 UK All goods are shipped via royal mail, second class or MyHermes standard service. The Gotrovo range attracts a postage charge of £0.00 for each order. Goods will be dispatched within 1 to 3 business days, following confirmation of payment. Last ORDER date for shipping to arrive before Christmas 2016 is Monday 20th December. For promotions, please allow up to 7 working days from the end of the promotion due to volume of orders being processed.

Shipping Policy - Rest of World

1.2 All goods are shipped via royal mail, International Standard. See checkout for specific charges. Goods will be dispatched within 1 to 3 business days, following confirmation of payment. For Europe allow 3 to 5 days from dispatch to delivery. Last order date for shipping to Europe before Christmas is 15th December 2016. For Australia and New Zealand please allow up to 7 working days from dispatch to delivery. Last order date for shipping to Australia and New Zealand before Christmas is 9th December 2016. For USA and Canada please allow up to 7 working days from dispatch to delivery. Last order date for shipping to Australia and New Zealand before Christmas is 14th December 2016. We reserve the right to refuse and refund any order less an administration fee if the appropriate shipping charge has not been selected and paid at the point of purchase.

Wholesale

1.3 We are always looking to build on our wholesale relationships via internet and high street gift and toy retailers around the world -for more information on our products, pricing and delivery you can reach us at info@gotrovotreaurehunt.co.uk.

Payments

1.4 We accept payment via PayPal and debit and credit cards (through Paypal). Goods will be dispatched upon confirmation of payment in line with our shipping policy.

Returns

1.5 If you are not entirely satisfied with your product, we are happy to accept returns if we are notified via info@gotrovotreasurehunt.uk of your intention within a 14 day period of dispatch from Created4Kids. Goods must be returned at the customers expense, unused, in original packaging and in proper condition for resale. Refunds will be issued upon receipt and inspection of goods by Created4Kids. Goods should be returned to Created4Kids Ltd, Corby Enterprise Centre, London Road, Northampton, NN17 5EU, UK. Upon inspection if it is clear the goods were faulty then reasonable cost of return (Royal Mail 2nd Class) will be reimbursed.

Not Happy?

1.6 We sincerely hope you will be entirely satisfied with our products and services and we work hard to address all feedback received. Should you have any complaint, please contact us through: info@gotrovotreasurehunt.co.uk. We will investigate and respond to your complaint within 14 days, usually a lot sooner!

Website access

2.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

2.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

2.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

2.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

2.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

2.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

2.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

2.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

2.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

2.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

2.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

2.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

2.13 All material contained on this website is provided without any warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

2.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

2.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Contact Gotrovo

 

Registered Office:

 

Created4Kids Limited

c/o Phipps, Henson, McAllister,

22-24 Harborough Road, Kingsthorpe,

Northampton, NN2 7AZ

 

 

 

 

Registered in England No. 8263253 

VAT Number: GB219510817

Customer Service

Phone: 

+44 (0) 7428 143212

(9am - 5pm)